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Sales Client Care Manager

Department: Client Care Center
Location: Westford, MA

Call Center Customer Service Manager

This is a great opportunity to be part of a winning team that will reward you for your passion!

Successful automotive group looking for dynamic, energetic, career oriented professionals who are masters of influence and love working the telephone. This position involves heavy inbound/outbound sales calls in order to create sales appointments. No cold calling!!!
 

Requirements:

·         Minimum of 1 - 3 years experience handling inbound / outbound CS or sales calls.

·         Excellent telephone skills are an absolute must for this position.

·         A proven history of inside sales, internet marketing and / or scheduling sales appointments.

·         The ability to instantly build rapport with clients.

·         Superb communications skills, both verbal and written.

·         Must be a quick learner and be self-disciplined with a "never say die" attitude.

·         A professional demeanor and the ability to face rejection without losing momentum.

·         Superb customer service skills with the proven ability to resolve customer service issues.

·         The ability to meet or exceed all department Key Performance Indicators that measure overall performance.

·         Basic computer knowledge including Microsoft Office and efficient typing and writing skills.

·         Strong organizational expertise and an attention to detail.

·         Must have a valid driver's license and have 3 years driving experience.

·         Must be able to work flexible hours and days, including some weekends.
 

We Offer:

·         Great opportunity to join a proactive, customer focused company.

·         Awesome income potential which consists of a base salary + performance bonuses (Earn up to $42K / Year).

·         Excellent benefits package, including Medical, Dental, Vision, 401K and Paid Vacations.

·         World class training and development program and much more!

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